Shipping Policy

Last Updated: Feb 6, 2026

This Shipping Policy is issued by Voyz Limited, trading as “Retro Chroma” (“Retro Chroma”, “we”, “us”, or “our”). It explains how we ship and deliver orders placed on our website.

Where We Ship

At Retro Chroma, we strive to deliver not only beautiful pieces but also a seamless shopping experience. We currently offer shipping within the 48 contiguous United States and Washington, D.C. only. We do not ship to Alaska, Hawaii, APO/FPO addresses, or U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands).

Shipping Costs & Options

Free Standard Shipping
We provide free standard shipping on all orders. No minimum purchase required.
Express Shipping Upgrade
Need your items sooner? You can choose to upgrade to Express Shipping at checkout. The specific cost will be calculated and displayed before you complete the purchase, allowing you to make an informed decision based on your needs.

Delivery Timeline

Total delivery time consists of both processing and transit periods: Total Delivery Time = Processing Time + Transit Time

Order Processing: 1–3 business days.
- Includes order verification, quality check, and packaging.
- Orders placed before 5:00 PM (EST) will begin processing the same business day. Orders placed on weekends or holidays will begin on the next available business day.
Standard Shipping Transit: 7–12 business days after dispatch.
Express Shipping Transit: 4–8 business days after dispatch.

Note:

All estimates refer to business days (Monday – Friday, excluding public holidays).
While we aim to meet these estimates, delivery times are not guaranteed and may be affected by carrier delays, customs clearance, or extreme weather conditions.

Tracking Your Order

After placing your order, you will receive an order confirmation email. Once your item has been shipped, a second email will be sent with your tracking number and a link to monitor your parcel’s progress.

Duties & Taxes

We want to make your shopping experience as seamless as possible. We cover all import duties and taxes for our customers. The price you see at checkout is the final price you pay. You will not be charged any additional fees upon delivery.

How Your Parcel Is Packed

Lighting requires care. We use specialized, eco-conscious packaging materials designed to withstand international transit. Each item is secured with reinforced protection to ensure it arrives in perfect condition. We are committed to reducing waste without compromising on safety.